VOICE (Videoing to improve communication through education)

Aim: People with dementia and those who work with them can experience difficulties in communicating and interacting. Dementia causes forgetfulness, word-finding difficulties, problems understanding, misinterpretation, and difficulty in controlling emotions. Often, these problems are increased by an admission to hospital, due to change of environment, unfamiliar faces, intensive questioning and activity, and the illness or injury for which they were admitted.

The VOICE study looked at how healthcare professionals could improve their knowledge, confidence and skills at communicating with patients with dementia. It led to the development of an evidence-based communication skills training course.